Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the right shoe size?
We provide a comprehensive size guide on each product page. Since sizing can vary between styles, we recommend measuring your foot and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your shoes for a special event.
Are Nina Shoes made with genuine leather?
We use a variety of high-quality materials, including premium leather, suede, and high-tech synthetics. Material details are listed under the 'Specifications' tab for every individual shoe.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the order.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.